Employee Assistance Program powered by UrSpace
Fuel workplace success with confidential, cost-effective counselling support that boosts resilience, enhances well-being, and drives productivity—turning care into your competitive edge. Visit UrspaceEAP.comEmployee Assistance Program (EAP)
UrSpace EAP, we believe your people are your greatest asset.
When employees feel supported, engaged and resilient, businesses perform at their best.
Backed by the trusted clinical expertise of Watkins Therapy Group, our Program provides confidential, professional counselling and workplace support designed to improve well-being, resilience and organisational performance.
UrSpace partners with small to medium businesses and sporting organisations across Australia, delivering flexible support through in-person, telehealth and phone appointments.
Because when your people feel supported, your workplace performs better.
If you’re unsure where your organisation stands on workplace well-being, psychological safety or workplace culture, you’re not alone.
Our 60-second Workplace Well-being, Psychological Safety & Culture Audit provides a simple starting point to better understand your organisation and identify practical next steps.
You can also download our Program Information Booklet to learn more about how UrSpace EAP can support your team.
What Is an EAP Program?
An EAP is a confidential counselling service provided by employers to support their employees’ mental health, wellbeing and work–life balance.
It’s there when staff need help managing:
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Stress, burnout or workplace conflict
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Anxiety, depression or personal challenges
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Family or relationship concerns
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Change, loss or uncertainty
Through early support, our program helps reduce absenteeism, boost morale and create stronger, more connected teams.
Who We Work With
Our programs support:
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Small and medium businesses (5–250 employees)
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Healthcare, trades and education sectors
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Community organisations and sporting clubs
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Regional, remote and multi-site teams
Wherever your team is, we’re right there with them.
Why Choose UrSpace for Your EAP
We make mental health support accessible, personal and effective.
Australia-wide access
In-person sessions (Frankston, Mt Eliza, McCrae, Victoria) or anywhere via telehealth and phone.
Qualified Counsellors
Fully registered, insured, and experienced in workplace well-being.
Flexible Packages
Affordable options tailored to your business size and needs.
Fast Access
No long waits; employees can book quickly and confidentially.
Critical Incident Support
Immediate help for teams after unexpected events.
At UrSpace / WTG, you’ll speak directly with a real person — not a call centre — to build a program that truly fits your team.
Benefits for Employers
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Reduce absenteeism and presenteeism
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Improve productivity and staff retention
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Build a mentally healthy workplace culture
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Demonstrate genuine care for your people
Benefits for Employees
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Safe and confidential space to talk
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Practical strategies for everyday challenges
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Access from anywhere in Australia
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Guidance from experienced counsellors
When you care for your team, they care more about your business.
Who We Work With
Our programs support:
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Small and medium businesses (5–250 employees)
-
Healthcare, trades and education sectors
-
Community organisations and sporting clubs
-
Regional, remote and multi-site teams
Wherever your team is, we’re right there with them.
Meet the WTG Counselling Team
Our counsellors are passionate professionals who specialise in practical, results-focused support. Each is fully qualified, registered, insured, and experienced in both workplace and personal counselling.
We match your employees with counsellors who fit their needs, building trust and continuity of care.
Frequently Asked Questions
What is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is a confidential, employer-sponsored workplace service designed to help employees navigate personal and professional challenges that may be affecting their mental health, wellbeing, or job performance.
Instead of waiting for an employee to experience a severe crisis or burnout, an EAP provides immediate, proactive support through professional counseling and advisory services.
Is the Program completely confidential?
Yes, absolute confidentiality is the foundation of our program. No personal details, session notes, or identifying information are ever shared with your employer. The only exception is if there is an immediate risk of harm to yourself or others, which is a standard legal requirement for all psychological services in Australia.
Will my employer or manager know I am attending counselling?
No. While your employer pays for the program service, they do not receive information about who is using it. Employers only receive high-level, de-identified data (such as the total number of sessions used across the whole company) to manage the program’s administration.
Do I have to pay for the counselling sessions?
No, the program sessions are fully funded by your employer. There are no out-of-pocket costs or Medicare claims required for the allocated number of sessions provided in your organisation’s specific package.
Can my immediate family members use the services?
In many cases, yes. Many corporate packages extend coverage to immediate family members. We recommend checking your company’s specific policy or contacting our reception team to confirm if your family members are eligible for funded sessions.
What kinds of issues can I discuss in a session?
You can discuss both work-related and personal challenges. Employees frequently use our program for stress management, burnout, conflict resolution, relationship issues, anxiety, grief, and navigating major life transitions. You do not need to be experiencing a workplace crisis to benefit from this counselling program.
Do I need a referral from HR or my manager to book an appointment?
Not at all. You can reach out to our clinic directly to schedule your first visit. There is no need to notify your manager, human resources department, or anyone else at your company. The booking process is entirely self-directed, ensuring you can seek support on your own terms and in complete privacy.
How are the counselling sessions delivered?
We offer highly flexible options to suit your schedule, lifestyle, and comfort level. You can choose to attend sessions face-to-face at our Frankston clinic, or opt for secure telehealth appointments via video or phone. This ensures that you can easily access professional support whether you are working from the office, working remotely at home, or traveling.
Let’s Build a Healthier Workplace Together
Start supporting your team today. Schedule a chat with our Director, Benjamin Watkins, to explore an EAP program that suits your business.
“Creating a mentally healthy workplace should no longer be considered a peripheral concern for leaders. It is something that needs to be at the core of successful, thriving organisations.”